Reference

Privacy Policy — How We Safeguard Your Account

When you open an account with operbola, your personal information and payment details stay encrypted and secure.

Encryption on all account dataDANA, OVO, GoPay and QRIS payment securityYour right to request changes anytime
operbola Privacy Policy — How We Safeguard Your Account
PRIVACY SUPPORT CHANNELS

How to Contact Us About Your Data

Your privacy questions and data-access requests are handled by our support team in Yogyakarta, available via live chat, email and phone during business hours.

Live Chat Support Open your account dashboard, tap the Help button and chat directly with our team.
Email Privacy Requests Send data-access or deletion requests to [email protected] with your account email and ID number.
Phone Support Call our privacy line at +62-274-5xxx during office hours.
SECURITY & DATA HANDLING

How We Keep Your Information Safe

operbola uses 256-bit SSL encryption to protect all data moving between your device and our servers. Your password is hashed using industry-standard algorithms, so even our team cannot read it.

Data Encryption

All personal and payment data travels over 256-bit SSL encryption. Passwords are hashed and never stored in plain text.

Withdrawal Verification

Every withdrawal request requires a second confirmation via email or SMS before we process the transfer to your DANA, OVO, GoPay or QRIS wallet.

Breach Response

We monitor for unauthorized access 24/7. Any breach is reported to affected members and relevant regulators within 24 hours.

Payment Data Deletion

DANA, OVO, GoPay and QRIS details are never retained after a transaction. Third-party payment logs are governed by their own privacy policies.

Account Recovery

If you suspect unauthorized access, call support immediately. We freeze your account and audit all recent activity within 2 hours.

Data Retention Schedule

Active accounts retain full data. After closure, we keep records for 2 years for tax and compliance, then securely delete everything.

Your Rights and Our Practices — Answered

Yes. Email [email protected] with your account number and we'll send a complete data export (your profile, account history, payment records and activity logs) within 5 business days. The file is password-protected and sent via secure link.

Your account details are deactivated immediately. We retain anonymized transaction records for 2 years for tax compliance and fraud detection, then permanently delete all personally identifiable information. You can request immediate deletion where local law permits.

We share payment details only with DANA, OVO, GoPay and QRIS processors to complete your transactions. We never sell your data. Law enforcement access is only granted under legal order, which we disclose to you unless legally prohibited.

Payment method information is never stored after your transaction completes. It flows directly to the payment processor. We retain only the transaction reference number and amount for your account statement.

You can disable non-essential cookies in your account settings, but login cookies and fraud-detection cookies cannot be disabled — they're required for account security. Your browser's privacy settings also control third-party tracking.

We do not sell, rent or share your email address with marketing companies or other brands. You may receive promotional emails about operbola features; you can unsubscribe from these via the link in any email or by updating your preferences in your account.

Your account data is synchronized across devices — phone, tablet, desktop — via secure login. Each device session is logged and stored in your activity history. You can view all active sessions in your account security settings and remotely log out from any device.